Privacy Policy

This Privacy Policy explains how Accesslaunchwave ("we", "our", or "us") handles personal information in connection with our catering services delivered across Australia. We are committed to handling data in a responsible manner consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By engaging with our website, submitting enquiries, or booking services, you consent to the practices described in this Policy.

1. Information we collect

We may collect details you provide directly, such as name, email, phone, company, event location, dates, dietary needs, and billing information. We also gather technical data when you visit our site, including IP address, browser type, device identifiers, pages viewed, and interactions with forms or links. Where event guests require dietary accommodations, we collect only the minimum information necessary to prepare suitable menu items and communicate labels clearly at service.

2. Purpose of collection

We use personal information to respond to enquiries, prepare quotes, confirm orders, plan logistics, deliver catering, issue invoices, and support after-event feedback. Technical data helps improve site performance, understand aggregate usage, and maintain security. Marketing communications may include seasonal menu updates or invitations to tastings with straightforward opt-out options in each message.

3. Legal basis and consent

We process data for legitimate business interests associated with delivering catering and related customer support, and to comply with legal obligations such as tax and accounting requirements. Where consent is required (for example, for certain marketing or cookie categories), we rely on your explicit choice and provide withdrawal mechanisms.

4. Cookies and analytics

Our site uses cookies and similar technologies to remember preferences, measure traffic, and enhance usability. You can adjust browser settings to limit cookies, though some features may function with reduced convenience. Our cookie banner provides a simple way to accept or decline baseline categories. Aggregated analytics help us understand which pages are most helpful to planners and couples researching menus.

5. Sharing and third parties

We may share information with trusted providers who support our operations, such as payment processors, email platforms, delivery partners, and venue coordinators. These providers are engaged under appropriate terms and only receive the information required to perform contracted services. If an event involves collaborators (for example, hire companies or stylists), we coordinate limited details to ensure smooth timing and setup.

6. Storage, security, and retention

We apply technical and organisational safeguards including access controls, encryption in transit, and staff training. Data is retained only as long as needed for catering delivery, customer support, and legal obligations. Retention periods vary by record type: quotes and invoices are typically kept for statutory periods; routine correspondence is reviewed periodically and disposed of when *** longer required. When information is deleted, we follow processes designed to render it unreadable or irrecoverable.

7. International transfers

Some tools we use may store or process data outside Australia. Where transfers occur, we take steps to ensure an appropriate level of protection consistent with applicable law and the expectations set out in this Policy.

8. Your choices and rights

You may request access to the personal information we hold about you, ask for corrections to be made, or request deletion where applicable. You can opt out of marketing communications at any time using the link provided in each message. If you are an event guest with a dietary request recorded through our client, you may contact us to understand how the data is used and how long it is retained.

9. Children

Our services are designed for event planners and adult clients. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us so we can address the matter.

10. Changes to this Policy

We may update this Policy from time to time to reflect changes in law, technology, or our practices. Updates will be posted on this page with a revised date. Material changes will be highlighted for clarity.

11. Contact

Questions or requests can be directed to Accesslaunchwave at Accesslaunchwave@gmail.com or by mail to Unit 5, 27 George Street, Parramatta NSW 2150. You may also call + (61) 43 875-92-01 to discuss a request. If you have unresolved concerns, you may contact the Office of the Australian Information Commissioner (OAIC).